Foundation Health Home Medical Equipment Customer Service Associate - (Full Time) in Fairbanks, Alaska


This position schedules medical equipment delivery. Coordinates orders and assigns deliveries to appropriate staff, dependent on equipment requested. Coordinates communication between internal and external customers and field staff. Completes physician orders for equipment. Responsible for accurately tracking and logging orders into the system for billing.

About Fairbanks Memorial Hospital

Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior. We have a strong patient to nurse ratio, a culture of Shared Leadership, and are proud members of the Mayo Clinic Care Network. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.

Shift Notes:


40 Hr/week



  • Completes patient registration, collects co-payments and deductibles, and establishes payment arrangements works with patient to maximize reimbursement. Verifies accuracy of orders including signatures and proper documentation. Validates Medicare and all regulatory compliance. Maintains required paperwork for patient files.

  • Schedules and/or completes deliveries. Provides timely and efficient delivery of products and services in a way that meets patient needs, satisfies patients and customers, manages company resources and ensures the best possible reimbursement.

  • Enters completed work orders in billing system. Completes paperwork and/or data entry on patient files. Audits for system and/or data entry errors.

  • Evaluate equipment and schedule maintenance if required. Maintains established inventory levels.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.


High school diploma/GED or equivalent working knowledge. Requires math, communications and business skills.

Through interview process, must demonstrate familiarity with home medical equipment and functions. Ability to communicate effectively. Must possess a valid driver’s license and be eligible for coverage under the company auto insurance policy.

Must be able to use standard office software (spreadsheets, word processing, etc.)


Patient registration experience preferred. Some experience with HME and medical technology preferred.

Additional related education and/or experience preferred.


FM - Typical Facilities/Maintenance/Outside Services Environment: (EVS Technician I, Electrician,

  • Groundskeeper, M/R Courier)

  • Able to stand, climb, stoop, bend frequently; positions require considerable physical activity

  • May be required to lift up to 75 pounds.

  • Requires ability to tolerate exposure to conditions which may include toxic chemicals, bio-hazardous materials, dirt, dust, fumes, smoke, heights, high temperatures or confined spaces.

  • Able to use proper body mechanics to lift supplies and equipment and push carts and dollies weighing up to 500 lbs.

  • Needs adequate color vision. Must wear protective clothing as required.

  • May be required to travel to various locations.

  • Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Number: 2018-2884

New Grad: Yes

External Company Name: Foundation Health, LLC

External Company URL: